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If your appliance is no longer under guarantee, you can still get the best possible
repair by using Neff Customer Service.
We have two pricing options to give you the highest quality repair at a fair price.
Through using Neff Customer service, you can rest assured that:
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We will send a locally based engineer, employed and trained by Neff*
We will use original replacement spare parts
The repair will be analysed in advance to equip the engineer with the parts likely to be required for your repair
The repair will be guaranteed for 12 months
Our customer service team is available for you 7 days a week
*In some remote areas we may use one of our approved Neff service partners
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Pricing options
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We carefully monitor our repair prices to make sure we offer you the best possible
value for money. If you need a repair and the appliance is out of guarantee, you
have the following two options:
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Neff Repair Time +
One charge for call out and labour
The same labour charge no matter how long the repair takes
Replacement spare parts charged as extra
This repair is covered by a 12 month guarantee on labour and replacement spart parts
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Neff Repair Care Plan
Includes all call out, labour and replacement spare parts for this repair
Includes all repairs costs for the next 12 months
If on a subsequent visit, the appliance is deemed beyond economical repair and the fault is unrelated to the initial repair, we will replace the appliance with a brand new model
Cost can be spread over 12 months
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Further information:
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All prices include VAT
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Further terms and conditions apply to the Repair Care Plan, please call us for details
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The Repair Plan is managed by Domestic and General.
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**Payment for the Repair Care Plan is by Direct Debit only
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